Refund policy

We stand behind the quality of our products. Our goal is to make returns straightforward
and fair for our wholesale partners. If something isn’t right, we’re here to help.

1) How to Qualify for a Non – Perishable Item Return
• Items must be unused, in the same condition received, and in their original
packaging.
• Returns must be initiated within 15 days of purchase.

2) Non-Returnable / Limited-Return Items - Perishable Items
• Perishables (e.g., vegetables): not returnable unless damage or poor quality is
reported within 48 hours of receipt. Photo proof of the damaged produce is
required.
• For the best experience, please inspect perishables on delivery day and report
any issues within 48 hours.

3) Items Marked Final Sale or Clearance are Non-Refundable.

4) How to Start a Return or Exchange
Just get in touch and we’ll guide you. Please have your order details ready and let us
know whether you prefer in-store drop-off or pickup.

• Call: 902-718-7220 — please be prepared to send photo proof of any damaged
produce.
• Email: orders@paperplus.ca

5) Return Methods & Pickup
• In-Store Drop-Off: You are always welcome to bring items back to our store.
• Driver Pickup: Pickup can be arranged on your next scheduled delivery day.
Please call or email us to confirm.

6) Inspection, Approval, Refunds & Exchanges
• We’ll inspect your items and send you a quick email update.
• If approved, we’ll process your refund or set up an exchange right away.

• If there is a manufacturing defect or transit damage, we’ll refund the entire case
or exchange it for a new one at no cost to you.
• Partial refunds may apply if an item is not in its original condition or is missing
parts for reasons not due to our error.
• We may decline a refund for items that are not defective when no mistake was
made on our part. If you’re unsure, please reach out — our team is happy to talk
it through.

7) Refund Timing & Method
• Credit card / original payment method: Refund is processed the same day it’s
approved; banks typically post within 2–3 business days.
• Cash or cheque payments: We’ll credit your account with us, and the amount will be automatically deducted from your next invoice.

Questions? Call 902-718-7220 or email orders@paperplus.ca